Completely unacceptable delivery service. I ordered a full closet from a retailer, which was contracted to a delivery company. I received a message the day before with the delivery time. However, two hours after the scheduled window, they still had not shown up. Every attempt to reach their customer service ended in disconnection. It took a direct call from the retailer to finally speak to a representative, who informed me of a truck failure earlier in the day, which I was not notified about. They promised to arrive in 1-2 more hours, but that did not happen. Three hours later, I received a message stating they would arrive in 45 minutes, but again, they did not. They rescheduled for the following Saturday. On Friday evening, I had not heard about the new delivery time, so I contacted the retailer, only to find out that the delivery had been rescheduled for Friday without my knowledge, and then canceled due to a lack of drivers. When I called again, they continued to hang up. This was confirmed during a three-way call with the retailer. Eventually, the retailer managed to get through and revealed that the delivery was set for the following Tuesday, again without notifying me. I hope they actually show up then, but overall, if the retailer is reading this, (a) your customer service is excellent, and (b) you should definitely reconsider your partnership with this delivery company, as their service and customer support are both severely lacking.
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