tgvinoui.sncf

1
1 Based on 10 reviews

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Joe Adams
i am trying to open a claim

my trip turned into a nightmare. Worse treatment ever on board. My train first class paid for me and family turned to a caos as there was delay we lost connection to TGV9580. DB gave us a hotel to stay one night, without option to continuous our trip from Munich to lyon. But even as first class we are without seats on board today 3rd July. The station DB attended said we do not need to worry , just go into the train with the same ticket from the lost trip from because of their delay..not our fault on 2nd July. I lost my day in Lyon and had to sleep in the middle of nowhere. To get worse, The train agent was disrespectful with me and my family yelling at us to change seats we were..humiliating us and said to me to seat in front of the wc as there are no places available. I paid for a good and comfortable train trip to be treated that way? NO!now more 3 hs ahead without empty seats for me and my 8 years daughter em husband. Also tried help from the chief pf cabin without action. So I want to hear from DB, Omio and TGV9580 companies and have my seats refund and apologies back

1
Date of experience: Jul 04, 2025

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