Review Time
TGV INOU 6964 - 1 CLASS carriage 3 Annecy to Paris Gare de Lyon 09h24 was TERRIBLE! The lady conductor was having a bad mood so she was very rude. She insisted I carry my +22kg bag upstairs when her co-worker offered I move it so it doesn’t block the way (there was plenty of space!). Then when I took my bag up, she came with a paper tag and called me loudly and asked me to write my name and phone number on it. When I asked her politely for a pen, she shushed me as she made a phone call. What an awful poor sad person she was!
TGV INOU 6964 - 1 CLASS carriage 3 Annecy to Paris Gare de Lyon 09h24 was TERRIBLE! The lady conductor was having a bad mood so she was very rude. She insisted I carry my +22kg bag upstairs when her co-worker offered I move it so it doesn’t block the way (there was plenty of space!). Then when I took my bag up, she came with a paper tag and called me loudly and asked me to write my name and phone number on it. When I asked her politely for a pen, she shushed me as she made a phone call. What an awful poor sad person she was!
I’m on the inoui-tgv now from Turin to Paris. Bad service. In first class not even a coffee is offered. After 3 hours travelling eventually seat service, but everything has to be paid for. Wifi hardly works. I will opt for Frecciarossa next time, which has multiple bar service in first class, cleaning tissues.
I had a ticket from DB, came 10 mins earlier than departure, but the way to the train was blocked by Tgv in Oui service personnel, just because they had an argue with a couple in front of us. Even if we were on time, they didn't reacted on our questions and didn't let us in even if we had tickets. I have no words how bad can it be. It was not possible to explain that we really have tickets, that we are on time because the personell can't speak english. So I was watching for 7 minutes how my train stood there and departured without me. Crazy.
my trip turned into a nightmare. Worse treatment ever on board. My train first class paid for me and family turned to a caos as there was delay we lost connection to TGV9580. DB gave us a hotel to stay one night, without option to continuous our trip from Munich to lyon. But even as first class we are without seats on board today 3rd July. The station DB attended said we do not need to worry , just go into the train with the same ticket from the lost trip from because of their delay..not our fault on 2nd July. I lost my day in Lyon and had to sleep in the middle of nowhere. To get worse, The train agent was disrespectful with me and my family yelling at us to change seats we were..humiliating us and said to me to seat in front of the wc as there are no places available. I paid for a good and comfortable train trip to be treated that way? NO!now more 3 hs ahead without empty seats for me and my 8 years daughter em husband. Also tried help from the chief pf cabin without action. So I want to hear from DB, Omio and TGV9580 companies and have my seats refund and apologies back
I’m on the train right now, and honestly, this experience has been anything but pleasant.When I arrived in Valence TGV (15 minutes early), it was suddenly announced that the train to Brussels was cancelled.. Someone from INOUI told me, “Oh yes, there’s an issue the train is now leaving from Valence Centre Ville,” which is 20 minutes away. No shuttle. No help. Nothing.I checked my email and only 30 minutes before departure INOUI sends an email: “Your train has been cancelled.” That’s it. No explanation, no alternative, no support.Now I’m on board and…The seats are cramped and uncomfortable (if you want to work on the laptop);The Wi-Fi is uselessThe bar is laughableAnd the airco? Barely working it’s 37°C outside and everyone’s sweating insideBoth my trips with INOUI were like this.Honestly? What a disappointment.OH I paid 190 euro!
Cette semaine j'ai pris le TGV inouï 2 fois pour un déplacement professionnel. Cela a été HORRIBLE !!!Ils ne mettent pas la climatisation, ou vraiment tres tres peu.Tout le monde avait chaud et il y avait des familles avec enfants en bas âge.J'ai demandé à l'aller comme au retour d'augmenter la clim, le contrôleur a à chaque fois dis qu'il faisait le nécessaire, mais malheureusement rien n'avait changé !!!Ils font exprès (aveu d'un autre contrôleur) à priori pour des raisons économiques....ALORS amis utilisateurs ou touristes etrangers, FUYEZ tous le TGV en ETE, c'est irrespirable et horrible !!!Mieux vaut de tres loin prendre l'avion !This week I took the incredible TGV twice for a business trip.It was HORRIBLE!!!They don't use the air conditioning, or very, very little.Everyone was hot, and there were families with young children.I asked for the air conditioning to be turned up on both the outward and return journeys. The conductor said each time that he was doing what was necessary, but unfortunately nothing had changed!!!They do it on purpose (according to another conductor), apparently for economic reasons....SO, fellow users or foreign tourists, RUN AWAY from the TGV in SUMMER, it's unbreathable and horrible!!!It's far better to fly!
my journey was Lille to Lyon in France. Lille station, despite being a Transit hub for Eurostar and SNCF was poorly signposted with no indication on platform of where my carriage was going to be.The train itself looked about 40 years old and on the inside looked older. Dirty, litter strewn on the floor, seats and tables. The seats themselves looked threadbare, dirty and the head rests looked tatty, greasy and none looked as if they had been steam cleaned in the last 10 years . Air vents full of dust, dirt and hair, light fittings yellowed with age and full of dust and dead flies.....and this was first class.Only one toilet was in opperation for four carriages but there was no sign up to say where this was and like the rest of the train it was a mess and the occupied lamp outside didnt work.No trolley service. One rather depressed and unhappy man (obviously from an outside contracter) with a yellow bag collecting rubbish in that churlish manner that only state enterprises can generate when they farm out cleaning services to a venal skinflint private contractor.TGV, Train de grande vitesse (high speed rail) was once the pride of France and envy of the world. This slow, rickety cattle car was a betrayal of everything France was once rightly proud of. Any CEO of an enterprise as prestigious as this who through incompetence, neglect of deliberate action to validate calls for privatisation, the worst of the three crimes, should not be in charge of a wheel barrow never mind what was once a national treasure.
I was not taken on the TGV with my bicycle! I booked my trip from Strasbourg to Cherbourg via sncf-connect.com with a bicycle reservation. I decided to change the booking to an earlier train. It was easy to change the booking through the booking system. However, without any warning, the booking system took out my bicycle reservation for the TGV going from Strasbourg to Paris. When I came to Strasbourg to board the TGV on the 27th of January in the morning, the TGV staff members told me that this TGV does not accept bicycles - and then I realized that the bicycle was not on my reservation anymore. I asked if I could still take it as an exemption because of the faulty booking system. I told the staff members that I would be willing to stand the 2 hours on the train, but I was not allowed in. Unfortunately, the few TGVs that allow bicycles, were all booked out. I ended up taking regional trains through the whole of France. They even told me on the last regional train that I should have paid for another ticket. Unbelievable! I had paid a more expensive ticket for the TGV and should have got refunded the difference! In addition, because I couldn't make it to my ferry Cherbourg to Rosslare, I had to stay two nights in hotels to take the next ferry. Like this, people will really be put off using climate friendly means of transport.
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