tgvinoui.sncf

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1 Based on 10 reviews

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William Bell
Be careful when changing booking of TGV with bicycle!

I was not taken on the TGV with my bicycle! I booked my trip from Strasbourg to Cherbourg via sncf-connect.com with a bicycle reservation. I decided to change the booking to an earlier train. It was easy to change the booking through the booking system. However, without any warning, the booking system took out my bicycle reservation for the TGV going from Strasbourg to Paris. When I came to Strasbourg to board the TGV on the 27th of January in the morning, the TGV staff members told me that this TGV does not accept bicycles - and then I realized that the bicycle was not on my reservation anymore. I asked if I could still take it as an exemption because of the faulty booking system. I told the staff members that I would be willing to stand the 2 hours on the train, but I was not allowed in. Unfortunately, the few TGVs that allow bicycles, were all booked out. I ended up taking regional trains through the whole of France. They even told me on the last regional train that I should have paid for another ticket. Unbelievable! I had paid a more expensive ticket for the TGV and should have got refunded the difference! In addition, because I couldn't make it to my ferry Cherbourg to Rosslare, I had to stay two nights in hotels to take the next ferry. Like this, people will really be put off using climate friendly means of transport.

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Date of experience: Jan 26, 2023

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