I recently bought off eBay an exit escape room game which was stated as brand new, unfortunately it wasn't, the decoder disk was missing. I wrote to thamesandkosmos asking if I could buy a decoder disk. The reply from Nik was not only could I get a disk, but all they would charge me was P&P, which when I hadn't bought the game from them was outstanding customer service. Nik was brilliant throughout and I cannot praise him and the company too highly
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Thames and Kosmos UK are based in Cranbrook, Kent. We provide a fabulous selection of STEM kits and board games. We pride ourselves on our customer service.
