Name: thamesandkosmos.co.uk
Telephone: 01580713000
Rating: 4.9

Rosalie Howard Guest

Great Customer Service Experience!

I purchased an EXIT game online and discovered that one of the puzzle pieces was missing. This was the first issue I've encountered after many years of playing, so I reached out to the support team. They responded promptly and even offered to send a replacement part!

Date of experience: Jan 12, 2026

Emo Guest

1 month ago

Outstanding customer support

We are thrilled with the support we received and are very pleased with the toy we recently bought. Thank you!

Date of experience: Jan 12, 2026

Destiny Kelly Guest

1 month ago

Fantastic experience

I ordered a game online and discovered that one of the puzzle pieces was missing. This was the first time this has happened after years of playing, so I reached out to customer support, and they responded incredibly quickly, even offering to replace the part!

Date of experience: Jan 12, 2026

Kitty Taylor Guest

1 month ago

Exceptional Educational Product

The product focused on structural engineering is fantastic, offering great insights into the math and physics behind these structures while providing hands-on experience in building them. The representative was very helpful in addressing missing components from our set, which we have cherished for over five years and is still in great shape.

Date of experience: Jan 08, 2026

Domenic Sanders Guest

1 month ago

Superb Customer Support

I bought one of the games, which was missing some pieces. When I reached out to the company, they responded quickly and were very helpful in identifying what was missing. They sent the missing parts promptly and at no cost. Overall, they were a delight to work with.

Date of experience: Jan 08, 2026

RB29 Guest

1 month ago

Six stars if possible!

We have the family fantasy game and absolutely LOVE IT!! The teamwork I see from my kids while playing is amazing. They encourage one another, make decisions together, and have so much fun trying to win. It’s the best game we’ve played so far, and we can't wait to try more cooperative games.

Date of experience: Jan 06, 2026

Palmer P. Guest

2 months ago

Excellent support on a missing piece

The support team was fantastic regarding a missing piece from a game—responded quickly and sent me the missing part. By the way, the game is awesome and a great value for money!

Date of experience: Dec 21, 2025

Paddy Guest

2 months ago

Enjoyable game experience

This game is a lot of fun, and the customer service is excellent. I can see these escape game advent calendars becoming a staple in our holiday traditions! Many thanks to the support team.

Date of experience: Dec 12, 2025

GA Guest

2 months ago

Quick and helpful response

I received a very quick and helpful reply regarding a misprint in one of the books.

Date of experience: Dec 09, 2025

Mia Scott Guest

2 months ago

Outstanding customer service

I lost the instructions for an advent calendar three years ago, and it has been sitting there since. I finally emailed to ask for a digital copy, and they immediately sent me a physical one. They were under no obligation to help me at all, but their service was fantastic and quick. I am thrilled!