At Luton Town Station, I encountered a middle-aged ticket clerk who provided incorrect information about ticket deals, insisting that customers must go online to access them, which my research disproves. I chose an alternative transport option, resulting in a loss of revenue for the service. I suggest that the company employ mystery shoppers to assess his performance, as he seems to have forgotten that he is there to assist customers. His advice to buy online tickets could risk his own job if it leads to ticket office closures.
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Thameslink and Great Northern are the brand names used by the Govia Thameslink Railway train operating company on the Thameslink and Great Northern routes of the Thameslink, Southern and Great Northern franchise, previously operated by First Capital Co...
