On six separate occasions over the last three months, we have tried to travel to London, and on all six occasions the journey has been delayed cancelled, diverted - no information, apathetic station staff, a driver telling us we’re going to Kings Cross when the onboard information says Horsham. Yesterday was the latest nightmare journey - I arrived at St Pancras Int. for the 20.16 to Peterborough (I was getting off at St. Neots). First off the train was over 30 minutes delayed, then all stops between Hitchin & Peterborough were cancelled, no mention of alternative services. Once onboard we are told it was terminating at Hitchin - no further information just ‘Sorry for any inconvenience’ - aaarrrghhhh!Every time we try to use the service, it is a mess - they need their licence taking away, the cost is not cheap, and they treat passengers like dirt.
Claim your business profile now and gain access to all features and respond to customer reviews.
Thameslink and Great Northern are the brand names used by the Govia Thameslink Railway train operating company on the Thameslink and Great Northern routes of the Thameslink, Southern and Great Northern franchise, previously operated by First Capital Co...