I encountered a middle-aged ticket clerk at a station who provided misleading information about ticket deals, asserting that customers must go online to access them. However, my research suggests otherwise. I chose a different mode of transport, which resulted in a loss of revenue for the service. I recommend that the company consider employing mystery shoppers to evaluate his customer service and ensure his competence. It seems he may have forgotten that his role is to assist customers. Additionally, if many people start purchasing tickets online based on his advice, it could jeopardize his position and potentially lead to the closure of ticket offices.
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Thameslink and Great Northern are the brand names used by the Govia Thameslink Railway train operating company on the Thameslink and Great Northern routes of the Thameslink, Southern and Great Northern franchise, previously operated by First Capital Co...
