🚫 I had a very disappointing experience with this service while planning my wife’s birthday. I started organizing in January and paid a deposit for a specific boat for late May. Shortly after, I was informed that another party had also booked the same boat, and we were moved to another option. I agreed and signed the contract in good faith. After weeks of organizing other aspects, I was informed just weeks before the party that the new boat was 'under maintenance.' There was no backup plan, just a cancellation. It took over a week and multiple follow-ups to get my deposit back. They referred me to other companies, but they were all charging high rates, knowing I was in a tough spot. I had to cancel all my plans. The contract I signed gave them the right to cancel without any protection for me. I wanted to warn others to be cautious before booking with this service. What should have been a joyful experience turned into a very stressful one.
Claim your business profile now and gain access to all features and respond to customer reviews.
Thames Party Boats is a boat hire company located in the heart of London. Offering hire for both private and ticketed events sailing up and down London’s Iconic River Thames. Our fully qualified crew of Waterman and Lighterman have over 20 years of experience and we pride ourselves on being an inclusive company with exceptional customer service.
Our events team will help you to tailor your booking. We offer flexibility of both embark and disembark location as well as bespoke packages to meet the individual needs of yourself and your guests. We prioritise an extraordinary experience for all and want your journey to be uniquely yours. So, whether that’s welcome drinks and canapes on the deck, or a photographer capturing the special moments, we’ll have you covered.
Rest assured it will be smooth sailing with Thames Party Boats. We look forward to welcoming you aboard!See more
