thanedirect.co.uk

3.5
3.5 Based on 404 reviews

High quality as seen on TV products from Thane Direct UK...

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Harry Long
Faulty product after limited use

I bought a steamer eight weeks ago and have only used it five times. I contacted the support team about a leak, and they said it was the tank needing replacement. I requested a refund instead, as I lack confidence in a product that fails so quickly. They keep offering tanks, but I'm concerned about future leaks. They've denied my refund request due to a 30-day policy, though I haven’t used it that long. Shouldn’t a product like this come with a warranty? Very dissatisfied.

1
Date of experience: Jan 02, 2026

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