Update~ I have contacted customer support multiple times via email and through the website form, and I also received an automatic reply stating that the team would respond within 3-4 days. however, I have not received any response.
I also tries reaching out through other channels but without success.
At this point, I am very disappointed with the lack of communication and transparency. Delays can happen, bit completely ignoring customers is not acceptable. I would appreciate a coear update on the status of my order or a confirmed shipping date as soon as possible.
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That Cool Living is a design retailer based in Europe, serving customers worldwide. We specialize in thoughtfully curated furniture, lighting, and home decor, collaborating with trusted brands, artisans, and design studios to bring high-quality, timeless pieces into your home.
What makes us different is our approach: we don’t just sell products, we curate collections that combine function, beauty, and meaning. Every item is chosen to last, and we focus on giving customers an intentional shopping experience, supported by reliable service and worldwide delivery.
Our promise is simple: carefully chosen design, trusted quality, and a personal approach to service.See more
