Terrible experience. Lack of communication and significant shipping delays, consider alternatives. I reached out on Tuesday, and it's been four days with no response. I initiated a chat, but no one replied. I was informed in October that my items would arrive by late November, but it seems that timeline was overly optimistic. If there are supplier issues, that's understandable, but you should keep customers informed instead of waiting for them to inquire. It's interesting that you cite the busy holiday season as a reason for delays, yet you responded quickly when my frustration was made public. When can I expect my order to ship? The last update I received was over two years ago. I've checked all my email folders, including spam, and have seen no new messages from you. If your only question is whether I still want the order, the answer is yes.
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That Cool Living is a design retailer based in Europe, serving customers worldwide. We specialize in thoughtfully curated furniture, lighting, and home decor, collaborating with trusted brands, artisans, and design studios to bring high-quality, timeless pieces into your home.
What makes us different is our approach: we don’t just sell products, we curate collections that combine function, beauty, and meaning. Every item is chosen to last, and we focus on giving customers an intentional shopping experience, supported by reliable service and worldwide delivery.
Our promise is simple: carefully chosen design, trusted quality, and a personal approach to service.See more
