I ordered 1 rug by the web 2 months ago - they said delivery time was approx 2 week. After numerous emails i had a reply early last week saying "We understand your frustration, and we share it.
We have not been able to get a clear answer from the manufacturer on the cause of the delay. The rug should already have been dispatched to our warehouse.
Please know we are actively pushing for an update and doing everything we can to have your order shipped as soon as possible. Our current expectation is to dispatch it next week, as soon as it arrives and is received at our warehouse.
We will keep you updated as soon as we hear back from the manufacturer, and we appreciate your patience in the meantime.
Kind regards,
Customer Support"
They created a problem for me with my client because now I'll have to look for something similar, but my luck was that the purchase was made through PayPal, and I filed a complaint, and today they refunded the money. If you read the various comments, you'll realize that this company doesn't work.
answer to the reply of That Cool Living
My interest stemmed from knowing if you would deliver two items I was considering buying. But the funny thing is, you haven't responded yet.
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That Cool Living is a design retailer based in Europe, serving customers worldwide. We specialize in thoughtfully curated furniture, lighting, and home decor, collaborating with trusted brands, artisans, and design studios to bring high-quality, timeless pieces into your home.
What makes us different is our approach: we don’t just sell products, we curate collections that combine function, beauty, and meaning. Every item is chosen to last, and we focus on giving customers an intentional shopping experience, supported by reliable service and worldwide delivery.
Our promise is simple: carefully chosen design, trusted quality, and a personal approach to service.See more
