I ordered 2 matching pillows for the 2 chairs in my living room and when I received an email that my order would be shipped out I was notified on that same email that 1 of the 2 pillows I ordered was refunded. I was never given a reason why or the option to pick a different fabric if the one I chose was no longer available or cancel my whole order completely as I have no use for just 1 pillow, I need the matching set. I emailed a few different company email addresses and have not heard back. I received the 1 pillow 10 minutes ago and I really like it but I need a matching set and also don’t want to wait another month for them to send me an another one. Also I looked on the website and it looks like the fabric I ordered is still available to order so again I’m not sure why the full order was not processed from the start.
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That Cool Living is a design retailer based in Europe, serving customers worldwide. We specialize in thoughtfully curated furniture, lighting, and home decor, collaborating with trusted brands, artisans, and design studios to bring high-quality, timeless pieces into your home.
What makes us different is our approach: we don’t just sell products, we curate collections that combine function, beauty, and meaning. Every item is chosen to last, and we focus on giving customers an intentional shopping experience, supported by reliable service and worldwide delivery.
Our promise is simple: carefully chosen design, trusted quality, and a personal approach to service.See more
