I ordered the hair piece that I thought would work on my hair color and when it came, it was the wrong -it didn’t match my hair color. I asked/emailed them-asked if now return the two hair pieces I received?. I got a buy one get one free during the holidays. I was told if I already opened the package, then I couldn’t return it and that made me upset. I only opened one to try it on for a moment and never used it. They then responded to my email - they were extremely helpful and patient with me and gave me a one time Chance to try another color hair without any cost. I was elated at this and received my two new hair pieces which match my hair perfectly and I couldn’t be happier. Most companies would have fought back with me or not been as understanding and willing to help! Im such a huge fan! Can’t wait to get more hair pieces in the future. I asked if I could return the hair pieces I never used to them and especially the one I never opened, but they said I could just keep it or give it to a friend.❤️ the hair is beautiful and it’s amazing all the different colors and links they have. It looks just like my natural hair.!! No better company in my opinion
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