thathair.co

4.3
4.3 Based on 121 reviews

...

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Sarah McKeachnie
If only I could give less than 1 star. Where do I start. 1. The hair quality is that of a halloween

If only I could give less than 1 star. Where do I start.

1. The hair quality is that of a halloween wig. It tangles and becomes matted just simply existing with it in your hair. Within an hour of leaving my house it looked terrible. The adjustable band also is cheap and hard to tighten and have it stay secure. The band the hair is sewn to is so rigid and bumps up even using the clips and additional bobby pins. It makes it very visible for fine or thin hair.

2. Customer service is a joke. They never responded to my initial complaint. They delete comments off of their social media unless they are comments of praise. Very shady.

3. Their 30 day return policy is a straight up lie. They do not take back anything open. Well... why tf would I be returning it if I didnt try it and how would I know its defective without opening.

4. You cant convince me that the positive comments are not mostly bots. Its really bad quality with bad service.

1
Date of experience: Feb 17, 2026

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