I ordered a sweater as a gift and needed it to arrive by a certain date, and the expected delivery date was well within my timeframe. However on the expected delivery date I received an email saying my order had just been shipped. I saw these poor reviews and panicked and called them. The man on the other end, David, was very sympathetic and offered me a refund immediately as well as let me know the tracking said it should still arrive on time. I declined the refund at that time and let him know I would keep in touch as the order was set to arrive next week. Sure enough my order arrived in time and it was very soft and well manufactured.
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