I received a faulty dress in my order. I filled out the faulty return form on the website 10 days after I received the full order. In this form I said I wanted to return the whole order as the other items were too short. As per their policy this means I am entitled to a full refund for the entire order as I initiated it within 14 days of receiving it. After filling in the form it said someone would be in touch soon. I never heard back. After 10 days I reached out via the website saying I hadn’t heard back. They contacted me a few days later saying they’d be happy to help and asked for photos of the fault which I had already provided in the form. They claim they didn’t get the form I sent which is funny since I had to upload photos to it and am aware that it said they would contact me shortly after submitting it. Conveniently (for them) they don’t send you a reference number for the return query or a confirmation email to show it was sent so they can pretend they didn’t get it. I have emailed them 5 times since filling out the form asking for details on how to return it. At no point have they sent a returns label despite me asking for this each time. They are quite clearly dragging their feet to try and put me outside of the 30 day return window. It takes them at least 24 hours or more each time to reply and despite asking for a return label 6 times I am still to receive one. In their last reply they said I wasn’t eligible for a full refund on the whole order as it was outside of the 14 days. However I have clearly stated in each correspondence I initiated the return within 14 days of receiving it. Their policy states you need to initiate the return in 14 days which I have. It’s not my fault they didn’t reply to me for almost 2 weeks after I sent the form and now claim to have “not received it. It’s not my fault if their return form doesn’t work properly which I have seen others say it doesn’t. If I do not get a full refund for the entire order I will be raising a complaint with Klarna who will investigate the matter or if that doesn’t work I will be raising a payment dispute with my bank to get a full refund as they are breaching their own returns policy which I have followed to a T. Do not order from them it’s not a legitimate company it’s a scam.
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Melbourne based boutique clothing store with free express shipping Australia wide for all girls and womens clothing and fashion items. Fast delivery, best price
