Review Time
Horrible company they still refuse to do the right thing and refund me my money. They’re keeping my money they told me they were going to do half of the refund and now they won’t answer back they are liars. They sent me an email saying that the best they can do is half of my money and half credit and I have not gotten back any answers about it. Now they refuse to answer about that and they are choosing to keep my money. I don’t even have a gift card either. I don’t have anything. They took my money and they kept the product as well. It is a horrible company and I don’t recommend it to anybody.
Horrible company they still refuse to do the right thing and refund me my money. They’re keeping my money they told me they were going to do half of the refund and now they won’t answer back they are liars. They sent me an email saying that the best they can do is half of my money and half credit and I have not gotten back any answers about it. Now they refuse to answer about that and they are choosing to keep my money. I don’t even have a gift card either. I don’t have anything. They took my money and they kept the product as well. It is a horrible company and I don’t recommend it to anybody.
If I could give this company 0 stars I would! Recently received my order of a dress which was see through and sewn wrong causing the dress to twist when on and very very poorly made, delivered in a poor state all creased. I have contacted this company to request a refund via emails and live chat, just keep getting asked to send in details/ photos which I have 3 times now ! Poor communication poor quality
This company have the worst customer service I have ever encountered. I ordered 4 dresses and they were of poor quality or unsuitable and so I returned them all within the allocated time of two weeks. Their UK website states that they will issue a refund if items are returned within 2 weeks. Their return process asks you to pay for return postage and they then automatically issue with a gift voucher ! When I emailed them with the tracking information to advise that the items had been returned and I wanted a refund (which I am entitled to), they stop responding to emails and go quiet on communication. PLEASE PLEASE AVOID THIS COMPANY!
Very unsatisfied. Purchased two shirts for my grandaughter but due to the size chart not being true, items were too big. I didn't want a refund, I simple just wanted to exchange for a smaller size, but they would not let me because items were final sale. I can understand no refund on a final sale, but not being able to do a even size exchange is not the way to treat a returning customer. Now, not am I only out of money, Im stuck with two shirts that cannot be worn. Very poor customer service. I do not recommend this company to anyone
I ordered a dress 10 days before an event, it said it would arrive in 4-7 business days, it then arrived after 12 days, quality is shocking, and when I go to return it they won’t give me a refund only store credit and I have to pay £5.99 to return it. Absolutely will not be buying from here again. Shocking experience
I am still waiting for my money back a lady named Rebecca that keeps emailing me back refuses to allow me to speak to a higher up or Manager to try to get my money back. She just keeps replying whenever she feels like it ignoring the emails that I reply back, asking for my money back over and over again she refuses to do the right thing and is playing games with my order not professional at all. I’m a customer here and she’s completely ignoring the fact that I’m the customer and I own a business and I will never do this to someone that’s buying something for me. I would absolutely make it right for the customer and I will continue to send emails till I get my money back Rebecca.
I used to love thats so fetch, they used to have good customer service too and good quality products looks like that’s all changed I never used to have a problem with them but it looks like they’ve updated the return policy as well from the last time I had shopped with them! Be careful they refuse to give refunds even though it’s illegal ! I had contacted them to return a dress that was even within the returns timeframe as I had purchased another dress from them that was going to be more suitable for the event and they turned around and said that they “don’t do refunds”. Just be careful as they’re going to make it really difficult for you ! Just contact your bank and they will do a dispute for you, they think their own policy overrides the law…
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Melbourne based boutique clothing store with free express shipping Australia wide for all girls and womens clothing and fashion items. Fast delivery, best price
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