I recently purchased a dress that tied up through the back of the dress via studs, these were actually faulty. If it was 1 or 2 I think we would have managed but it was a whole section of the dress and we weren’t happy. After contacting the customer service team via the chat icon they were able to return / exchange via a pre paid postage. The new dress is on its way and the faulty one has been sent back.I have given 4 stars as the customer service was great, however a 5 star rating for me is the product should have been checked prior to send it out. Maybe the items are packaged and so not wanting to open every piece may cause some overhead with staff, I was happy I could return the dress but since it has sold out we have had to choose another dress.
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Melbourne based boutique clothing store with free express shipping Australia wide for all girls and womens clothing and fashion items. Fast delivery, best price
