My partner ordered a watch online, and it arrived the next day, but the watch box was open and it was in the wrong packaging. This model was supposed to include a charging wire, which was also missing. We returned the watch to our local branch, but they couldn't provide a refund; instead, they offered to send it back for us, although we would have to cover the insurance cost. They mentioned contacting customer service to resolve the packaging issue. After a week without updates, we went back to the store, where an assistant managed to reach out to the branch that sent the watch. They claimed to have found it and said it would be sent to our local store, but I'm not confident that it's the right one. To add to the frustration, customer service emailed my partner asking about our satisfaction with the watch. Clearly, there's a need for better training for staff to ensure accurate orders.
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A family-owned jewellers established in 1888, with over 125 years of experience in the jewellery and watch industry. With over 30 stores nationwide, T.H.Baker has also recently become an online jewellers aiming to provide the same quality of service that can be found in-store.
