I needed a bed quickly as I had a guest coming to stay. I found one I liked in the Bed Shop (Laana-Joseph International) and the website said it was in stock and could be delivered the next day (for which I paid a £30 fee). On the strength of this information, I went ahead and placed the order. At 11.13 I received an email stating payment had been received from my credit card. At 11.17 I received an email stating my bed would be delivered in 15 working days! I tried for 2 days to telephone the after sales line and it was just ringing out. I therefore telephoned the sales line and surprise surprise it was answered immediately. The lady who answered initially insisted I would have to call the after sales line but relented after I pointed out no-one had answered it for 2 days. She then explained my order was out of stock. I said I wanted a refund. She asked me whether I would like to choose another item. Er, no! She agreed to refund me. I asked her how long a refund would take as I needed to buy a bed urgently as my guest was arrivng and they now had my money. She said she would process it asap. I then received an email stating my refund would take 30 days and not to bother contacting them as this was all permitted under the Distance Selling Regulations. Having read the Regulations, I beg to differ but who's got time to challenge the company. So I am complaining to Trading Standards as the bed was (and is) still down as in stock on their website and I am putting negative feedback whereever I can (although I cannot see how to add a 'testimonial' on their website). My advice, steer clear of this compnay.
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