My caller Siani who handled my renewal did an amazing job today. When she first rang me I was driving and asked her to ring me back in a hour which she done to the minute, which let’s be honest when your asking for a call back that very rarely happens. She advised me on my options which I could go for and organised it all for me so I didn’t have to do a thing. I wish more call handlers were as professional and friendly as she was. Job well done in my eyes.
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