Withheld refund. Nothing but incompetence since moving accounts to a new property. Billing is erratic, paid every month in my new address however they suddenly declared i owed an additional month on top, refused to refund me my credit from the first contract then cleared the fictitious outstanding balance on my new account with it despite me telling them not too. Awful will be reporting to fca, gone very much downhill since my review last year.
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