In the UK, to which authorities can consumers complain about disputes with auction houses selling second-hand or antique items through online auction platforms like thesaleroom.com? The Citizens' Advisory Service appears to have an ombudsman for all types of disputes, but not for auction houses. I would appreciate it if those with experience in this area could share the email address of the appropriate authority or ombudsman to contact.
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thesaleroom.com is Europe’s leading marketplace for fine art and antiques auctions. Visitors to the site can search and browse catalogues and place bids over the internet in real time, with live audio and video feeds communicating the auction room atmosphere.
