Review Time
In the UK, to which authorities can consumers complain about disputes with auction houses selling second-hand or antique items through online auction platforms like thesaleroom.com? The Citizens' Advisory Service appears to have an ombudsman for all types of disputes, but not for auction houses. I would appreciate it if those with experience in this area could share the email address of the appropriate authority or ombudsman to contact.
In the UK, to which authorities can consumers complain about disputes with auction houses selling second-hand or antique items through online auction platforms like thesaleroom.com? The Citizens' Advisory Service appears to have an ombudsman for all types of disputes, but not for auction houses. I would appreciate it if those with experience in this area could share the email address of the appropriate authority or ombudsman to contact.
My go to platform where I can browse. And dream! Actually, something for every budget with an almost limitless amount of diverse objects up for auction, with the option to save ‘searches’ like a wish list should what you’re looking for not be listed. Very helpful and courteous back-up staff to help if website has a wobble.
HUGE live bidding surcharge (double other bidding platforms). The listings / lots detais, the photos do not scroll in Firefox. I can not login with my .eu email (it comes back as a fault) when using their horrible app (works on browsers, so app issue). Absolutely Mickey Mouse.
Tried to cancel my paid for subscription which allows access to sold prices but they keep taking money from my account despite having emailed there customer support as required by their Web page from September they are still taking money from my card. DON'T SIGN UPTO THEIR PAID SUBSCRIPTION SERVICE.
I've used The Saleroom for a few years now and only twice come across a hiccup.On this occasion I contacted the helpdesk with my query and received, as requested, email contact back to confirm my account before proceeding into detail.Monique was handling my query and kept me up to date with clear concise information (no business waffle).Monique found out what had happened after contacting the Auction House (good old IT and internet) and explained the situation to me.These things happen and nothing can be done about it now, but it was good to know what and why it had happened. All in a timely manner.Thank you Monique, and Thank you The Saleroom
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thesaleroom.com is Europe’s leading marketplace for fine art and antiques auctions. Visitors to the site can search and browse catalogues and place bids over the internet in real time, with live audio and video feeds communicating the auction room atmosphere.
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