I signed up for a month's free trial, and decided not to proceed. Following the instructions on the email I received, I phoned the 020 number and notified a gentleman of my decision. On 15 August £14.95 was removed from my account. I phoned the 020 number again, to be told it was nothing to do with them and to phone a 0203 number which does not appear on the email. No human interaction possible. I emailed the address shown on the initial email (subscriptions/auctiontechnologygroup) and have had no response. A masterclass in user-unfriendly corporate communications.
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thesaleroom.com is Europe’s leading marketplace for fine art and antiques auctions. Visitors to the site can search and browse catalogues and place bids over the internet in real time, with live audio and video feeds communicating the auction room atmosphere.
