8 months of asking for a copy of the complaints policy following a really disappointing experience of buying a ‘diamond’ ring which turned out to be a lab diamond. I was assured they were a trusted partner before I parted with my cash - I noticed the seller was quickly offloaded when I raised my concerns and they then changed their advice on how and what to advertise to users - they are still refusing to take any responsibility. I’m gutted - loved this hobby - such a small amount to recompense - but requests being ignored month after month for the complaints process so I can at least make some real progress with this. I am all about fairness and transparency and this is a painful and upsetting process.
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thesaleroom.com is Europe’s leading marketplace for fine art and antiques auctions. Visitors to the site can search and browse catalogues and place bids over the internet in real time, with live audio and video feeds communicating the auction room atmosphere.
