An awful experience for bidders. Saleroom are very much set up to protect auctioneers and not the bidders. I spend a lot of money through the Saleroom, and I have had a few bad experiences with some of the auction houses. However when raised with Saleroom they either don't respond or give a very vague, automated answer. Most recently, I was 'banned' from an auction for 'paying late'. This is absolutely not true and I have provided proof to the Saleroom to show this was not the case, however the block is still on my account meaning I can not make bids with any other auction houses on the platform. The fact that they give auctioneers such free reign to impose such blocks without any proof is awful and detrimental to those who rely on the Saleroom for their business. Their customer service is truly shocking and they have not addressed my concerns at all, and it seems as if they copy and paste generic responses to all of my questions (if they even bother to respond). I will be using EasyLive from now on and would recommend others to do the same.
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thesaleroom.com is Europe’s leading marketplace for fine art and antiques auctions. Visitors to the site can search and browse catalogues and place bids over the internet in real time, with live audio and video feeds communicating the auction room atmosphere.
