All seemed fine until the package was shipped. The tracking number provided was for some random 3rd party that would eventually hand the package off to USPS. It took me contacting the support email to get the actual USPS tracking number. Once I had that and was able to monitor it. The package went round and round to the same usps locations 3 times. Because it turns out the tracking number and label combination they used were fraudulent/counterfeit. When this was mentioned to the support team, they decided it was not their responsibility to look into this and it was, in fact, mine. I did let them know that they were. I let them know they were n fact, the ones who caused the issue, so they should be doing that, they disagreed. After opening a support case with the postal service, it took numerous postal service employees multiple days in order to get this corrected. Once they contacted me they informed me that I had incurred additional postal charges to get this corrected because it was counterfeit. Once I let the company know they decided the best that they could do was refund the additional shipping charges. When I let them know that due to the amount of time I had put into and lack of support I had received from them that that wasn't good enough. They informed me that the next step I could do would just be to return the item. I have never worked with a company so outright egregious, and after contacting support it definitely feels like this company is completely a scam and I believe they were hoping I would just return the item so that I could pay additional fees to restock it and in turn not get the item. No matter what you do, do not shop from them.Find someone else selling a similar product.I almost guarantee you will have a better experience.
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The Original Hoodie Dress
