Review Time
They show an ad that has the hoodie with the hearts embroidered on the sleeves, but that is not what you get after you hit the link on FB or TicTok to go to their site and place an order. I contacted them and they said "Oh that's a "limited edition item, which you didn't order". This a low key scam, and they don't care.
This company is a complete scam. Garbage product. Lower than Temu quality. Absolute Junk. Do not buy.... I made the mistake of buying and it is costing me 50.00 just to return this shit! Save your money. I'm gonna personally ruin this company. They pissed off the wrong person...and I'm gonna do it for kicks at this point.
I initially purchased my order for my trip and a gift for my sister who would be coming in town. However it didnt arrive on time. That was frustrating but connecting with the customer support team helped. I was aware there may be complications because of the nation wide snow storm but they quickly responded, advised my initial package was lost in the mail and issued a new order. I was hoping to receive it faster but there were still some delays. But I reached back out to the customer service line that helped me track it down.
The hoodies themselves are so soft and I give that 5 🌟
The help with customer service 5 🌟
But the site mentioned speedy delivery (main reason why I ordered) and it took over a month to receive. So unfortunately I have to rate 3 🌟
Customer service overpowers everything for me, so I'm happy. You should purchase the hoodies just give yourself some time to receive it.
All seemed fine until the package was shipped. The tracking number provided was for some random 3rd party that would eventually hand the package off to USPS. It took me contacting the support email to get the actual USPS tracking number. Once I had that and was able to monitor it. The package went round and round to the same usps locations 3 times. Because it turns out the tracking number and label combination they used were fraudulent/counterfeit. When this was mentioned to the support team, they decided it was not their responsibility to look into this and it was, in fact, mine. I did let them know that they were. I let them know they were n fact, the ones who caused the issue, so they should be doing that, they disagreed. After opening a support case with the postal service, it took numerous postal service employees multiple days in order to get this corrected. Once they contacted me they informed me that I had incurred additional postal charges to get this corrected because it was counterfeit. Once I let the company know they decided the best that they could do was refund the additional shipping charges. When I let them know that due to the amount of time I had put into and lack of support I had received from them that that wasn't good enough. They informed me that the next step I could do would just be to return the item. I have never worked with a company so outright egregious, and after contacting support it definitely feels like this company is completely a scam and I believe they were hoping I would just return the item so that I could pay additional fees to restock it and in turn not get the item. No matter what you do, do not shop from them.Find someone else selling a similar product.I almost guarantee you will have a better experience.
Would not even give this company one star but I have no choice… did not receive items from dec 17…have sent 4 emails no response, and apparently outside the timeframe for refund….which I never received product. COMPLETE SCAM this company
There was an option to return the green item for a smaller size since it seemed larger than the navy one, but I hesitated to go down a size. I worried that if it fit too snugly, I wouldn’t wear it, so I chose to keep it. This is one of the challenges of online shopping—sizing can be tricky. I've had both positive and negative experiences, and while some items fit well, I would have preferred to try a smaller size.
I am thrilled with all four of my hoodie dresses. The seams are expertly crafted, the interior is as soft as promised, and the sizing tool provided accurate recommendations. I am pleased with the colors, and my order was perfect. I received all items in the correct colors, and the fit is just what I anticipated—very comfortable.
I placed an order for a Christmas gift for my wife on December 3rd. When it hadn’t been delivered by December 18th, I reached out to inquire about tracking. After a few days, they informed me that the package was lost and they would send a replacement. Now, on January 8th, it still hasn’t arrived. Their customer service advised me to wait another 10 days before reaching out again. Frustrating experience with customer support. I hope my wife enjoys the hoodies if they ever show up.
My first order was lost, and when I reached out to the support team, they arranged for a new order. Unfortunately, the colors I preferred were no longer available. The replacement order is set to take an extra 7-10 business days to process, not including shipping. Keep in mind, I've already been waiting for nearly 30 days.
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