Terrible experience.I signed up because this was the only provider in my area claiming to offer a 1 Gbps connection. I called to double-check, and they confidently told me they had FTTH and could provide that speed.Then the real circus started.The engineer never showed. Instead he called asking for a parking permit. I told him I don’t even have one. He said he couldn’t come unless I figured this out. Since I badly needed the connection for work, I checked with my landlord and confirmed he could park in the visitor spot without any issue. I called him back, reassured him everything was fine. He said he needed to “confirm with his boss”. Fine.Two hours later he called again saying he wouldn’t come anyway; his team checked Google Maps and decided he couldn’t park there. I told him I guarantee he can, I’ll even take responsibility if he gets a fine. Still refused. How is this my problem?I asked to speak to his boss; he refused. So I called their support. After 45 minutes on hold, I finally got through to someone who apologised and promised to send a different engineer. He actually sounded competent, so I believed him.No SMS confirmation. No engineer. We even cancelled our evening plans waiting for them. Nothing.After that, I couldn’t reach their customer service at all. Multiple 50-minute waits ending in disconnected calls. No email address anywhere. Completely unreachable.Eventually I tried calling from my wife’s phone. Surprise: they picked up instantly; clearly thinking it was a new customer. When I said I wanted to cancel, they pushed back and demanded an explanation. I told them we’re still within the 14-day cooling-off period and they’re legally obligated to cancel. Only then did they finally do it; the person on the call was incredibly rude, as if I’d done something wrong.At this point I honestly question whether the 1 Gbps line even exists in my area. No other provider offers anything above 100 Mbps here; it’s all DSL. So either they’re selling something they cannot deliver, or this whole thing is just a bait-and-trap to lock people into long contracts.Given the Trustpilot reviews, I wouldn’t be shocked if they’re just playing games with fake ratings. The whole experience feels like a scam.Awful company. Awful customer service.Lesson: don’t trust glowing Trustpilot scores, and if an ISP claims speeds nobody else can offer in your area, treat it as a massive red flag.
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