Review Time
To buy the service, their sales team serves very well, and then you face the installation process, which in most of the areas they take very long to install, and then comes when you have an issue and then STOP there and keep paying, because they will never respond to the customer service number. And you will keep waiting; also, there is no email ID active to deliver your email to them.
After learning I was eligible for a social tariff I spoke to the lovely Jamie Y and he was more than happy to help move me onto a new contract! His assistance made it so simple and easy to do without getting confused or frustrated.
I'm very happy with the service and would absolutely recommend 🙂
Tinashe came to fit our router today and spent just over 2hours sorting it out. He was really friendly and polite. Got it done efficiently and looks very neat and tidy.
Never ever recieved the router intact the tracking still showing as delayed. I reached out to them and even put a couple of complaints in and recieved no contact back. I use my own router and the service and cost is fine. Customer service though is non existence.unless you know your way around IT I wouldn't recommend. I connected in December 2025 just to give you context.
Mike made the onboarding experience seamless and great! Everything was done very efficiently and it took less than 10 minutes to get new broadband, while in past experiences I was stuck on the phone for 30+ minutes. I appreciate dealing with polite and knowledgeable people.
One of the best interactions I've had with customer service ever. Jenna was very clear and efficient. Brilliant communication skills and I was extremely happy with the process and the outcome.
This is easily the slowest internet connection I’ve ever experienced. Pages take forever to load, videos constantly buffer, and even basic browsing feels like a test of patience. Streaming is unreliable, online meetings freeze, and downloading anything larger than a small file feels impossible. For the price they charge, the performance is completely unacceptable. Save your money and look elsewhere this broadband service simply isn’t worth it.
I have been experiencing recurring broadband outages with 4th Utility over the past year. The service has gone down several times during my contract, often without any prior notice or service updates.
I also checked the official service status page on the company’s website during the outage. There was no maintenance notice, no reported fault, and no communication at all about any network issue in the area. Customers were left completely unaware of what was happening. This lack of transparency and proactive communication is extremely disappointing.
On multiple occasions, the outage lasted for days, causing significant disruption.
What is particularly concerning is that the most recent issue occurred less than two weeks after the previous fault was resolved. This raises serious concerns about the long-term stability of the service, as it appears that the root cause has not been properly addressed.
There is also a lack of communication and transparency. There is no clear notification when faults occur, and customers are left to discover the problem themselves. This has happened repeatedly, especially during weekends when support appears limited.
Due to the repeated outages, I have had to purchase additional mobile data at my own expense (around £20) in order to continue working and carrying out daily tasks. This should not be necessary for a paid broadband service.
Customer support has also been difficult to access. The only available contact method is the phone line, with long waiting times. I was not provided with a fault or case reference number despite asking, and previous emails were not answered.
I hope the company improves network reliability, transparency, and customer support. At present, the service does not meet reasonable expectations.
Although the first year of the contract included a promotional price, the second year has reverted to the standard monthly charge of over £30. While this is not particularly expensive compared to other providers, customers should still be able to expect a stable and reliable service.
For an internet service provider, consistency and trust are essential. Based on my overall experience so far, the repeated outages and lack of communication have been extremely disappointing and have significantly reduced my confidence in the company.
I had a very smooth experience getting my broadband activated with The 4th Utility. The whole process was simple and clearly explained from start to finish.
Chris Thorpe was very helpful and patient throughout. He guided me step-by-step, answered all my questions, and made sure the connection was arranged quickly without any confusion.
The activation went as promised and Really appreciate the support and professionalism.
Thank you Chris for the great service!
This is only a review for customer service for signing up up to Fibre Broadband. Not the broadband service as its not live.
The rep was super friendly and clearly understood my requirements and offered a few recommendations and how to transfer provider. I all took 10 minutes to resolve.
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