Quick and helpful representatives to get me to sign up, but then faced significant issues with the installation. Really long wait times when needing to call and representatives are not very informed about how to resolve issues. Often notes were not added about previous calls. I told a representative I had called about and issue and she insisted I had never called about that issues because there was no note in my file. In the end I was not able to get service with them and no one could clarify why installation was not possible. I do believe it's because full fibre isn't available in my area, but instead of telling me that they just kept trying to get me to sign up for a new contract that they couldn't guarantee wouldn't also be canceled.
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