A key example of misleading customer service.4th utility are fantastic when you are signing you up, easy to get through to on the phone, telling you how great the service is. Then wait till you have a problem...Takes over an hour to get through on the phone to the technical support team, they put the phone down on you before you can ask a question. They couldn't install the service so I was left with no internet due to the building lay out, despite me communicating the lay out pre install.I tried to call them (held for 30 mins) to ask about returning the router since my contract was cancelled. The person said we might ask for it back i'm not sure. Just to receive an email 2 months later demanding the router back or to be charged 75£, luckily I hadn't binned it, but they are impossible to get through to other than when you are contacting the sales team.
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