Moved properties while with 4th utility. Have been double billed for months. Spoke with staff several times -always being reassured this would be sorted. Last call- besides today was on the 21st of october- all should've been sorted! asked for a direct refund to my account. Turns out -as i found today. I have been credited in the 4th utility accounts instead of having a direct refund but also thst i have been double billed again right on the 26th!!! Over the phone today, i expressed my disappointment and asked for the contract to be terminated- they've responded they can't do that without imposing exit fees (but they were willing (to show good will) offer me 3 months free. I refused. Submitted a complaint.Learned they have given themselves 30days to issue a refund to my account. Beyond concerning. Will seek legal advice. The world has gone mad!
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