Finally spoke to someone with knowledge and experience (OLU) but after several hours on & off we didn't achieve getting me back online. Even though I'm happy with the service OLU gave in unplugging, updating and everything possible to reset the router i still find myself paying for a service that's not being provided . Not sure what the next stage will be as the cityfibre engineer that visited last week couldn't find any fault on their equipment. Ombudsman & Trading standards will be my next move. Finally cityfibre came out and admitted the ONT box installed from the start was basically obsolete and swapped it over for the correct version and suprise suprise my internet connection is how it should be ! So who's going to compensate me for all these months of having no Internet. I await a reply ( 4THUQF79304 )Update, After speaking to 4th utility helpline today (Joe.S ) I've changed my rating to 5 stars after previously leaving six one stars reviews , took months of effort and more likely cityfibre at fault but all is good now plus a few months of refund always helps forgetting the bad times. UPDATE Almost two weeks have passed and no sign of promised compensation but they still take their direct debit. Incompetence or just neglectful ! Either way i ain't being put on hold for 40 minutes trying to phone you so just letting off steam here instead.
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