The customer service is an absolute joke, wait more than half hour to get through and they all repeat the same script and tell you to call back after an hour and then go through it again with another advisor.Been without internet now for 2 days and they still can't figure it out, just blaming cityfibre and that they need to sort it, but can't speak to anyone there because they say contact your provider directly luckily I'm within my 14 days so more than likely will have to leave, can't pay for a service that isn't provided and fact that have to wait so long to get through and then go over the same old troubleshooting script, some didn't even leave notes for the next advisor so they couldn't see what we did already. The troubleshooting is like they hired the staff from 'The IT Crowd', literally like can you try turning it off and on again in different ways, ridiculous.I was getting speeds of around 700 - 850 on a gigabit connection, which is ok but I'm paying for a gig so the speed could be better.Update:After 2 days and getting cityfibre involved the issue got resolved so I am glad they resolved it, not happy the it took 2 days and getting through to them is still a pain but I'm giving them some stars back as the service has been good and steady since
Claim your business profile now and gain access to all features and respond to customer reviews.
