Had issues with payment, first person who i spoke too was unhelpful and had no ability to talk me through that they were showing my direct debit was reversed and that I basically didnt understand the bank statement I was reading whilst on the phone,Then asked me to send bank statement to prove myself, yet provided no reference number so the emails bounced Second call led to a pleasant lady named Katherine who was far more helpful, showing that someone in that office actually was empathetic to my issue and actually checked the issue rather than fob me off
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