Dreadful customer service.4th Utility have taken money from me incorrectly and fob me off when i ask for a refund. They continually say they will investigate and come back to me but never do. I've been spending hours on the phone to them listening to their muzak over the past two weeks and supplying them with the details they request. I have cancelled my direct debit with them going forward and am recommended to submit an Indemnity Claim through my bank in the hope that i will one day be repaid.
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