I first contacted 4th Utility on 4 March 2025 about a failed One Time Switch. I have full proof of all my emails, calls, and complaint references since that date. They even admitted in writing that my case was “affected by the One Time Switch issue,” but never fixed it.Seven months later, absolutely nothing has changed. I’ve been ignored, left paying two providers, and forced to chase them endlessly. Their customer service shows zero accountability or respect for the time and money of their customers.I’m now escalating this case to the Ombudsman due to 4th Utility’s lack of interest in providing any solution. The only fair outcome is:• A full refund for the Virgin Media month I had to pay because of their failure.• Immediate cancellation of my current contract with no termination fees.I will continue pursuing this until I receive proper compensation for the time, money, and abuse caused by this company. Their behaviour is unacceptable and a clear breach of Ofcom switching rules.Avoid 4th Utility at all costs.Update :I even spoke to them by phone, and they confirmed they would cancel my account with no charges. Instead, the only email I received afterwards was the one closing my Service Request (Ref: 29940642387), without honouring what was agreed on the call. They closed the case and ignored everything that was promised.
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