I spoke with Liam tonight on WhatsApp as this is the platform they use which is actually much better than the chat rooms on like virgin media’s website as it’s easy to send screenshots etc if needed. I wanted to switch from my current provider (virgin media) as they are absolutely useless in their customer service and that is a whole other review. I went on the internet to find a good provider and deal and found 4th utility to be very competitive priced so decided to chat to someone and ask a few questions, Liam was very patient and answered all of my questions with ease and very concisely I am writing this review as I’m happy with the customer service that I received from Liam but am very aware that once signed up that they could let themselves down with their after sales but after mentioning this Liam advised that there is a 14 day policy that if I’m not happy I can cancel and won’t have to pay for any service used. I got a very good deal and was extremely happy so fingers crossed the after sales is as good as the sale service Couldn’t be much worse to be fair! Virgin media’s reviews are unbelievably bad on here and quite rightly so. Looking forward to getting my full fibre installed
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