This isn't the first instance of enduring long hold times, only to be connected with staff who merely read from a script on troubleshooting steps instead of providing genuine assistance. I've been experiencing intermittent internet issues for half a day, and when I finally reach someone, all I'm told is to restart the router. This is unacceptable. There's been a lack of effort to address my concerns, and any technical issues are escalated to a team that never follows up. Resolving problems feels impossible. It would be a one-star review if the internet hadn't worked fine before this incident, but the customer service is truly disappointing.
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