I have been experiencing recurring broadband outages with 4th Utility over the past year. The service has gone down several times during my contract, often without any prior notice or service updates.
I also checked the official service status page on the company’s website during the outage. There was no maintenance notice, no reported fault, and no communication at all about any network issue in the area. Customers were left completely unaware of what was happening. This lack of transparency and proactive communication is extremely disappointing.
On multiple occasions, the outage lasted for days, causing significant disruption.
What is particularly concerning is that the most recent issue occurred less than two weeks after the previous fault was resolved. This raises serious concerns about the long-term stability of the service, as it appears that the root cause has not been properly addressed.
There is also a lack of communication and transparency. There is no clear notification when faults occur, and customers are left to discover the problem themselves. This has happened repeatedly, especially during weekends when support appears limited.
Due to the repeated outages, I have had to purchase additional mobile data at my own expense (around £20) in order to continue working and carrying out daily tasks. This should not be necessary for a paid broadband service.
Customer support has also been difficult to access. The only available contact method is the phone line, with long waiting times. I was not provided with a fault or case reference number despite asking, and previous emails were not answered.
I hope the company improves network reliability, transparency, and customer support. At present, the service does not meet reasonable expectations.
Although the first year of the contract included a promotional price, the second year has reverted to the standard monthly charge of over £30. While this is not particularly expensive compared to other providers, customers should still be able to expect a stable and reliable service.
For an internet service provider, consistency and trust are essential. Based on my overall experience so far, the repeated outages and lack of communication have been extremely disappointing and have significantly reduced my confidence in the company.
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