I received the wrong item with my order and initially had some trouble getting a response from the customer service team—it took quite a while to hear back, and I eventually had to go directly through their website to request assistance.However, once I was connected with Dee from customer service, the experience completely turned around. Dee was absolutely fantastic—patient, responsive, and genuinely helpful throughout the entire process. They arranged for a replacement to be sent promptly and even followed up after delivery to ensure everything was sorted and I was satisfied.Dee’s support was a solid 5/5, but I’ve chosen to give a 4-star rating overall due to the initial delay and difficulty in getting help. That said, once the ball was rolling, the service was excellent.
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