Review Time
DO not buy from this seller if you want your shipment to be on time, I paid extra for rushed delivery and did not get to me on time, unfortunately I’m not at that address anymore so it’s been a problem for me.Their customer service is terrible, I would never be buying from them again
I received the wrong item with my order and initially had some trouble getting a response from the customer service team—it took quite a while to hear back, and I eventually had to go directly through their website to request assistance.However, once I was connected with Dee from customer service, the experience completely turned around. Dee was absolutely fantastic—patient, responsive, and genuinely helpful throughout the entire process. They arranged for a replacement to be sent promptly and even followed up after delivery to ensure everything was sorted and I was satisfied.Dee’s support was a solid 5/5, but I’ve chosen to give a 4-star rating overall due to the initial delay and difficulty in getting help. That said, once the ball was rolling, the service was excellent.
Emma in customer service was so incredibly kind! I had just purchased the adventure book, couples edition, and a week later my boyfriend broke up with me. I commented this on a post about the singles edition, and Emma replied saying they wanted to send me one right away! I feel so grateful and excited to participate.
Ordered my first book in 2020 and only got to do one adventure with my partner. The foil expired and wouldn’t come off this year when I tried, they sent a replacement book free of charge and followed up to make sure I received it. Amazing customer service growth.
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