Review Time
Don't go with the advocacy people. When I was relying on them to turn up for a ward meeting they failed to turn up with no explanation. Don't go with the advocacy people unless you expect to be let down
My mother needed an advocate and they were brilliant! They explained the role and that they could not make decisions, only make clear my mother's wishes and feelings of the specific situation. It was a little frustrating at times because you get nothing ‘concrete’ regarding their views on the overall situation but having researched Advocacy, that’s them doing their job properly! I am grateful that my mother was able to have support to make sure her voice was heard in such difficult circumstances, with a lot of professionals involved, with differing perspectives. I genuinely believe she would’ve sat there in silence with decisions being made without her voice had she not had an Advocate present.
Had to go to court as the advocacy service kept changing my advocates and then they go on annual leave then sick leave then holiday leave had to speak to so many managers and they keep promising things and then run away and they shut my case down and now court has shut them down and they no longer exist and now waiting for court date to go to court to find out what's gonna happen from here after the incident two years ago I wouldn't be surprised if they reopen under a new name
I made a complaint about lack of Reasonable adjustments amongst other issues, they got back to me without making reasonable adjustments or speaking to myself to say they had investigated my complaint. I also suspect that the person investigating is someone I previously made a complaint about? Beggars belief and these are the people who are supposed to be advocating on vulnerable adults behalf?
Used another advocacy organisation in the past but they spoke more to the social worker than me so when this advocate was appointed I wasn't sure. How wrong could I be!!! She was on my side from day 1, fighting my corner and making sure I was listened to. I got the help I needed, not what they thought I needed. I am so grateful, I wish I could give more than 5 stars.
This organisation have limited knowledge of the Mental Capacity Act. Avoid them like the plague. They will be under investigation soon and hopefully closed down as the advocate only for themselves under their own rules and not the law.
My advocate was literally the only person who listened, I don’t think I would be here today if she hadn’t got involved. Social services and NHS didn’t want to know until I got an advocate. Cntact centre are great too, really polite and helpful. I don’t get why this company has poor reviews, my experience was completely opposite. I think maybe those people just didn’t understand what an advocate can and can’t do? They can fight your corner when you are not able, but they can’t fix your whole life for you. Anyway, 5 stars from me.
The advisor called up and began a tirade of abuse and discrimination. After she had apologised several times, I still asked that we proceed, ultimately she refused, took the payment for a job she never did, and then went on holiday with her earnings. That is all that happened. This is an awful company, who are used by local agencies to disuade complaint resolutions.
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