Exercise caution with this brand. Their blenders are quite pricey. I liked mine initially, but shortly after purchase, it stopped working completely. I contacted the company multiple times but got stuck in a loop of emails. I provided all necessary information and photos, yet they keep asking for the serial number and videos of the malfunction. They even suggested signing up for their 'warranty' program, which I already did. It's your product; it’s only a year old. We simply wanted a replacement base unit. The couple promoting this product seems unreliable and not serious about their business. I've filed a complaint with regulatory authorities in hopes of getting them to honor their advertised warranty. Stay away from this brand.
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