My first contact with customer service for a refund I received the basic response that the subscription needs to be canceled prior to the billing. Then I sent my confirmation of the cancellation I received by email a week prior. Then I was asked on two emails about my experience and what I was doing that didn't work for me. I didn't remember the process I just remembered talking to someone there that said it that the conversion I was looking for didn't always work. I then discovered I had been charged three extra times for the service I tried to receive once. After many emails back and forth and generous offer of 2 year subscription for instead of a refund, I decided to decline the offer. I looked over the application and realized I don't need those services. I also read over reviews. Everyone of the complaints was a billing issues and being over charged and not getting refunds. It appeared this is a company tactic. On my 8th email, I received a refund on the extra charges but was told the subscription was not refundable. So, I sent my cancellation conformation email to them, again. Then my money was promptly refunded after 10 emails over two days.
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